Identity and Verification

Why is identity and verification important?

When someone puts in a claim for a pension, how do you know they are who they say they are? In the life industry, many methods of establishing identity involves the collection of documentary evidence which can be time consuming and expensive and provide mixed results. Checking someone’s identity and verifying that information requires rigorous processes to mitigate the instance of fraudulent claims and reduce unnecessary cost to your business.

Results of tracing exercises require verification. This typically takes the form of writing to the customer to confirm their new information and collecting evidence that the person is indeed your customer. Our service includes mailing, call centre, online solutions to enable self-service verification, and telephone verification depending upon your requirements.

eVON is a our innovative solution that gives clients the option to verify the identity of their policyholders/members online, capturing previously unknown information in a safe and secure environment.

If you would like to find out more about our bespoke identity and verification solutions, click here.