Capita Hartshead Tracing Solutions

In this section

• Market sectors
• Solutions
• Tracing services
• Data analysis
• Data cleaning
• Data enhancement
• Data tracing
• Mortality data matching
• Verification of existence
• Electronic ID & verification
• Communication & processing
• Asset re-unification
• Forensic tracing
• Debt tracing
• Case studies
• About us
• Latest news
• Contact us

Tracing Services

How we do it

We use a multi-layered trace solution utilising the best data available in the market. This approach is unique to Capita Hartshead Tracing Solutions (CHTS) and enables us to offer our customers a 'best of breed' service to meet their exact needs.

In any tracing project, data is just a part of the process. When the data is returned to the customer they have to act upon the findings. CHTS focuses on providing a complete end to end solution, enabling the customer to get on with business as usual and to realise the benefits fast by simply receiving the results of the whole programme. We apply a "Code of Conduct" in line with FSA Principles including Treating Customers Fairly and complaint handling. This is an important part of our customer service which enables us to dovetail into our customers practices and workflows.

Our Services:

• Data analysis - initial review of data to assess the overall quality of the information before we start outsourced projects and to maximise results.
• Data cleaning - correcting and improving data quality prior to enhancement e.g. spelling mistakes and splitting data into the correct fields, this process has a big impact on maximising results.
• Data enhancement - data is sent to external agencies for matching and addition of other useful data such as forename appending/correction e.g. an initial can be appended - C Miller to Colin Miller.
• Data / Debt tracing - we use many techniques and many industry data sources to find people.
• Mortality data matching - GRO government death indices from 1984 to March 2007 and from September 2008 to the present day. We are using the 'HALO database' and a number of other data sources to supplement the gap to ensure full coverage until GRO releases this data to the industry.
• Verification of existence - written communication with customers, call centre, collection of death certificates.
• Electronic ID & verification - to positively identify customers for fraud prevention and anti-money laundering purposes.
• Communication & Processing - includes Inbound/Outbound telephony, positive identification and verification, written communication to customers and where required asset reunification.
• Asset Re-unification - where payment is required, we issue cheques to customers, complete bank reconciliation and reporting. Where re-uniting a customer with other assets eg: shares, bank accounts, policies etc..we put the customer back in touch with their financial institution
• Forensic tracing - with over 16 year's of in-house experience, we are one of the leaders in our field for manual tracing.