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Communication & processing
Many of the services we offer require a combination of matching good, clean customer data against industry data sources and then acting on the results by communication with customers and beneficiaries. Capita Hartshead Tracing solutions excels in combining both of these processes into one seamless outsourced project for our customers. This is our specialism. We provide end to end solutions and take the hassle away from our customers and deliver the results at an affordable price.
We have highly skilled teams that would be involved in this type of project:
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Call centre team for inbound and outbound telephony who are trained in dealing with all projects including reuniting customers with assets, positively identifying and verifying individuals, dealing with next of kin, outbound calling for proxy solicitation and many other services.
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Administration team that deals directly with customers and all incoming and outgoing written communication, logging responses and ensuring good quality service and audit.
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Project management team manages each project in accordance with Prince II principles, we dovetail our processes into our customers TCF standards.
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Forensic tracing team who go the extra mile to track people down when industry data sources have not delivered results.
Capita Hartshead Tracing Solutions is a trading name of Capita Hartshead Limited with its registered office at
The Registry, 34 Beckenham Road, Beckenham, Kent BR3 4TU. (Registered in England & Wales No. 02260524).
Part of Capita plc.
