Capita Hartshead Tracing Solutions

Banking

"Identity fraud is a growing financial cost for firms, because fraudsters make additional charges on credit cards, or debits on bank accounts. Credit card issuers and other lenders usually bear these costs. Loans and mortgages obtained fraudulently, using false identities, are rarely repaid in full."
Financial Services Authority - Data Security in Financial Services Report, April 2008.

Capita Hartshead Tracing solutions provide services to help banks retain deposits, reconnect with their dormant customers, and to prevent ID theft of "gone away" and deceased customers. 

By finding 'lost' customers banks will avoid the risks of funds in unclaimed accounts being transferred to a 'social bank'.

Additional benefits of our solutions enable compliance with:

  • Financial Services Authority - Treating Customers Fairly guidelines,
  • Data Protection Act - keeping customer data "current" and "accurate",
  • Amendment to the Banking Code in 2008 to reunite customers with their dormant and unclaimed accounts.

Our solutions include:

  • data enhancement,
  • locating 'gone away' customers,
  • mortality screening,
  • providing a full audit trail and management information.

© 2011 Capita Hartshead Tracing Solutions Limited.

Capita Hartshead Tracing Solutions is a trading name of Capita Hartshead Limited with its registered office at
The Registry, 34 Beckenham Road, Beckenham, Kent BR3 4TU. (Registered in England & Wales No. 02260524).

Part of Capita plc.